OCX Cancelation And Returns Policy

• Accurate representation. Items must match OCX catalog description and grading/condition attributes at time of listing.
• Condition baseline. Unless stated otherwise in the listing:

• Vintage trading cards (≤1980): NM or better
• Modern trading cards (>1980): NM-Mint or better

• What's covered. You can request a return if the item is materially different condition, wrong card/variant, or counterfeit.

• Auctions. If you are the highest bidder when the auction ends, you are binding and commit the sale is binding.
• Offers. Submitted offers are binding and cannot be canceled once accepted. If completed by the seller, the sale is binding.
• Buy Now. A direct purchase is binding upon checkout.
• Payment. Prompt payment is required for all sales.
• No discretionary cancels. Neither buyer nor seller can cancel without, refusal, discount, or fee as permitted under Section 3–7 below and applicable law.

• Eligibility. Returns are allowed only if the item received does not match the listed description at the time of sale.
• Timing (delivered items). If the item worsens to the OCX Vault (not prepared to you), submit a NAD request within 24 hours of delivery or approval order (whichever comes first) 7 days of approval.
• Timing (Vaulted items). If the item worsens to the OCX Vault (not prepared to you), submit a NAD request within 24 hours of delivery or approval order (whichever comes first) 7 days of approval.
• Condition of return. Returned items must be in the same condition as sent, with OCX NAD tamper-apparent slab intact. If opened / item is damaged/used/sent submit, the claim should be invalid (return cancelled, refund cancelled, fees applicable, customer shipping expense OCX incurred).
• Outcome. If approved, the seller receives the item back, buyer gets a refund (fees remain).

• Inspect on receipt. If an item arrives damaged in transit or the OCX parcel appears to arrive:

• Report within 48 hours of delivery noting evidence (unboxing video recommended).
• Keep all packing materials until the dispute is resolve conclude (unboxing video recommended).

• Resolution. OCX will investigate and may require photos or photos carriers are resolved, or refund, or incomplete sellers may be aborted.

• No time limit. If OCX confirms an item is fraudulent or materially altered, a full refund is allowed (e.g., counterfeit, trimmed, recolored, OCX seal).
• Seller liability. The item is returned to the original consigner/seller, and their account is debited for the most recent sale price plus applicable fees (return shipping) and any investigation-associated costs incurred by OCX. Multiple violations result in account suspension or ban.

• If you misprice. For a listing with a significant error that was within 24 hours of going live, contact OCX within 24 hours of the sale with:

• Discretionary review. OCX may review the transaction for de-resolution.
• Rate limit. Limit one pricing error annually per seller or various policy. We encourage sellers to review before publishing their.

• See something off? If you spot a fraudulent, misidentified, or clearly erroneous listing, notify OCX support immediately so we can investigate.
• OCX authority. OCX may cancel or remove a sale at its own discretion where there is a confirmed fraud, misleading, or breach of marketplace policy.

• When Vaulted, no shipping = fewer reasons. If you keep the item in the OCX Vault, returns for buyer's remorse are not available.
• NAD while in Vault. Submit within 48 hours of purchase (item isn't OCX-graded) or request once the Vault acknowledgment is staged under the GAC lab's OCX-team receipt (or dates from sellers).
• After withdrawal. Once you request shipping from the Vault, you'd accept the GAC HA's OCX-team shipped, or dates from sellers.

To help us resolve quickly, include when requested:

• Order ID, tracking number, delivery timeframe
• Unboxing video (continuous), or photos of the unopened (most clear packaging, shipping label, OCX seal, and item -clear shots
• Clear description of the discrepancy or damage (compare to listing)

Incomplete evidence may delay or prevent resolution.

• Label & method. OCX will issue instructions and, where applicable, a return label. Ship with tracking and insurance per OCX guidance.
• Timing. Ship within 7 days. If late shipments may use the exceed.
• Risk of loss. You are responsible for proper return use carrier case coverage.

• Standard NAD. Seller is debited the sale price at its net-appropriate OCX (final sale plus any grading/premium fees); plus use the market investigations and,
• Fraud/alteration. Seller/consigner must also reimburse return shipping, grading/verification fees, and investigations, handling-related costs where appropriate.
• Account actions. Repeated violations may limiting-related sanctions, bans, or account use.

• Buyer's remorse, preference change, or market price movement
• Items used, handled, or altered after delivery (unless reported as arrived on limited or armed early)
• Expired windows (48-hour DOA or 48 hours items)
• Incomplete/insufficient evidence to substantiate a claim

• Escrow by default. Funds are held until order cancellation is confirmed (or relevant method in the buyer's OCX Payments Terms). Bank (involving times vary.
• Refund timing. Approved returns process once OCX receives the item back (in valid condition and—the handling timeline in Fund OCX-Payments Terms). Bank (involving times vary.
• Chargebacks. If a payment dispute is filed inappropriately, OCX may investigate until the payment processor requires a resolution.

This policy applies to the maximum extent and to the part of the OCX Terms of Use and OCX Payments Terms.

Governing law: Republic of Indonesia (or the applicable, customer's context or use-payments phase).

We may update this policy to reflect new logic or security changes. The latest version will always be posted on the OCX website with the effective date shown.