OCX Vault Storage & Insurance

Effective date: [17 November 2025] · Version: [v1.0]

Keep your graded cards safe, insured, and always trade-ready. OCX Vault combines professional custody, provenance tracking, and seamless redemption built for Southeast Asia.

1) Why Vault with OCX

Bank-grade custody: 24/7 monitored facilities, controlled access, tamper-evident handling.
Insured while in custody: Coverage for loss or damage while the item is under OCX Vault's care, up to assessed market value (see Insurance section).
OCX Verified & Sealed: Intake checks plus tamper-evident seal for eligible items, backed by AI-assisted review and human QA.
Instant tradeability: Items appear in your OCX Collection and can be listed or transferred without moving the physical card.
Clear provenance: Ownership and custody history recorded on OCX for buyer confidence.
Flexible exit: Redeem to your address anytime; tracked, insured shipping available at checkout.

2) How It Works

1. Submit

Start a vault submission from your OCX account. Tell us the item details and preferred shipping method. You'll receive packing guidance and a shipping label option (where available).

2. Ship

Send your items to the designated OCX Vault intake address.

To-Vault shipping is paid by the sender.

3. Authenticate & Process

Upon arrival, we:

Verify packaging integrity and log chain-of-custody.
Authenticate the item (graded slabs: PSA/CGC/BGS and others we support; see Eligibility).
Perform AI-assisted review + human QA, then apply OCX Verified & Sealed for eligible items.

4. Digitize to Your Collection

Your item appears in your OCX account with photos, attributes, and provenance. It's now trade-ready: list it or keep it vaulted.

5. Redeem Anytime

Request redemption from your Collection. We prepare, re-verify, and ship with tracking and declared value.

Redemption shipping is paid by the redeemer (cost varies by destination and service level).

3) Storage & Fees

Early Access Promo: Rp 0 storage for the first 3 months per item after intake.
After Promo: Standard monthly storage applies (see Pricing).
No listing penalty: Items in OCX Vault can be listed for sale without extra handling fees.
Shipping:

To OCX Vault: sender pays.
From OCX Vault (redemption): redeemer pays (rate shown at checkout based on destination, weight, and declared value).

*Note: Pricing and promos may vary by country. See the Pricing page for live rates.

4) Insurance & Coverage

What's covered: Physical loss or physical damage to your item while in OCX Vault custody, subject to policy terms.
Coverage limit: Up to the item's assessed market value at the time of incident, capped by policy limits.
How market value is assessed: We reference recent verified sales data, reputable marketplace comps, and third-party price indices commonly used by the collectibles industry. For high-value items, we may request additional evidence to validate valuation.
Exclusions (summary): Pre-existing damage, normal wear, handling outside OCX custody, counterfeit items, force majeure and other standard exclusions apply. See the Coverage Summary for details.
Transit:

To Vault: Use a tracked service; carrier insurance (if purchased) applies until delivery is accepted at OCX intake.
From Vault (redemption): OCX ships with tracking and declared value; transit risk and included coverage are shown at checkout.

*This is a plain-language summary. Actual coverage is governed by the policy terms and OCX Vault rules.

5) Eligibility & Accepted Items

Supported now: Graded TCG/collectible cards from recognized graders (e.g., PSA, CGC, BGS, and others listed on our Eligibility page).
Pilot programs: Select raw cards may be accepted via OCX Verified & Sealed workflow (availability varies).
Geography: We're SEA-native and onboarding markets in phases. Check the Coverage page for current submission and redemption availability in your country.
Not yet supported: Oversized memorabilia, sealed boxes/cases (unless listed as eligible), or items without sufficient documentation.

6) Security & Handling

Professional vaulting: Third-party certified facilities, restricted access, CCTV, and environmental controls.
Chain-of-custody: Every handoff is logged; intake to storage to redemption is auditable within OCX.
Tamper-evident: OCX Verified & Sealed components are applied to eligible items; any breach is visible during checks.
Redemption QA: Items are re-checked before shipping; photos and condition notes are recorded.

7) Redemption & Shipping

When you redeem: Choose your destination, service level, and any add-ons (signature on delivery, higher declared value, etc.).
Dispatch time: We aim to prepare most redemptions within 2–5 business days after your request (high-volume or high-value items may require additional time for verification).
Cross-border: Customs, duties, and import taxes are assessed by your local authority and are the recipient's responsibility.

8) Selling While Vaulted

List instantly: No need to ship to buyer; the item remains in secure custody until redemption.
Escrow by default: Buyer funds are held in escrow; settlement follows OCX marketplace rules.
Ownership transfer: Once the sale completes, the item's digital ownership and vault custody update to the new owner. The buyer can keep it vaulted or redeem it.

9) FAQs

Do I pay for storage?

During Early Access, your first 3 months per item are free. Standard monthly storage applies thereafter (see Pricing).

Is my item insured?

Yes. Items are insured while in OCX Vault custody against physical loss or damage, subject to policy terms and limits. Coverage during shipping depends on the direction and service selected (see Insurance & Coverage).

Can I redeem anytime?

Yes. Request redemption from your OCX Collection. You'll see real-time shipping options, costs, and ETA before confirming.

Who pays shipping?

To the vault: sender pays.
From the vault (redemption): redeemer pays.

Shipping rates vary by destination and declared value.

How do you confirm authenticity?

For graded items, we validate slab data and perform visual checks. For eligible raw items, OCX uses AI-assisted review plus human QA and applies OCX Verified & Sealed. Suspected counterfeits or altered items are rejected or handled per OCX policies.

What happens in a loss or damage scenario?

If a covered incident occurs while the item is in OCX custody, we work with our insurer to compensate up to the assessed market value at the time of the incident, within policy limits and subject to exclusions.